innovative ideas for hotel front desk

Throw a party. The design and functionality of meeting spaces has changed in order to adapt to new technology. Opinions expressed by Forbes Contributors are their own. Keeping it running smoothly, however, is no easy task. Hotels are now including gluten-free & vegan options. See more ideas about Hotel, Hospitality design, Front desk. For 2020, offering custom or special meals is another way to appeal to health-conscious consumers and cater to a guests’ personalized experience. Biophilic design provides ways to meet those needs by creating a habitat in our built environments. As a result, hotel front desk service is undergoing a revolution, both with better technology and more personalized service. What It Is: Robots will not be replacing your front desk agents any time soon but they can offer assistance for central reservations. Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock. Instead of having to wait in line at the front desk to check in, some hotels are moving to facial recognition scans to get guests in their rooms. Another way hotels are adopting the temporary home concept is by completely re-designing their lobbies and other public areas changing stiff corporate looking spaces into living room-like spaces that are welcoming. Offer Career And Personal Development. The most genuine and warm smile can cure even the worst of days. The days of matching décor and furniture in every guest room are long gone, … Millennials are a unique, rising segment in the hospitality industry. Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Depending on your property type and how you operate, the way you can manage front office operations … More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. Retailing. As much as they expect hi-tech, smart features and services, U.S. guests still appreciate the value of personal and friendly high-touch hospitality. If the entire goal of customer experience is to make customers’ lives better and easier, the hospitality industry takes it to the next level. Many travelers may wish to avoid the front desk for hotel check in. Most check-in and front desk experiences are unique. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. The central living element in the room is flexible and can be moved to one side or another other in seconds allowing the guest to create space wherever they need it, either enlarging the living area or kitchen. The days of matching décor and furniture in every guest room are long gone, and the demand for making hotel rooms feel like home continues to increase. No hidden add-on fees—and by that I mean no "resort fee," parking fee, gym fee, mini-bar re-stocking … A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. Have a meal brought into the office periodically, or throw surprise pizza parties. Some hotels have already chosen to remove the check-in desk entirely, while additional design changes will aim to move guests out of their rooms and into dynamic social spaces. In recent years, hotels have become travel destinations themselves, resulting in spaces being designed with various strategies in mind to cater to the needs of every type of guest and provide exceptional experiences. The hospitality industry relies on experience to keep customers coming back. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans. 2. More hotels have added and continue to add gyms, health spas, retreat areas, air and water purification systems, in-room exercise equipment and space, energizing lighting, and other special offerings to accommodate the preferences of health-conscious guests. She is the author of the new book "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins). Therefore, this study focuses on how the front desk technology innovation has enhanced work efficiency, customer interactions, and service performance. Technology, experience economy is booming everywhere while competition is In 2020, front desks will start to disappear. We will see more sustainable, eco-friendly practices that support sustainability and connect guests to local culture and history. Modern guests want to be engaged, heard, empowered and delighted by hotels. Pure elements and straight lines inspired the design. Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. The technology is popular at resorts like Disney World and Great Wolf Lodge. She's worked with Accenture, Intel, Verizon Wireless, and many more. The Novanta Desk; The Novanta Desk is the brainchild of designer Luke Riggall. By 2020, designers will use natural elements to blur the lines between interior and exterior spaces, especially in tropical hotels where these spaces flow together. Chiropractic office front desk. You can connect to Wi-Fi anywhere. I am a Customer Experience Futurist, Author and Keynote Speaker. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see. She directs both the Interior Design and Visual Merchandising divisions while overseeing all decisions made on a day-to-day basis at the firm. • Front desk employees can be more effective in their tasks when they use the innovative front desk technology. Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." There will be more biophilic design in 2020. Smart amenities throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. Here are six ways to improve your team’s performance – and your […] Blake is the author of two books on customer experience. To learn how technology is transforming the hospitality industry and how to use it to boost the guest experience to a new level, download this helpful guide: I am Ms. Karen from SJY company, we do hope can supply our products to your hospitality project!Thank you. Savvy retailers understand that the customer journey does not stop after a shop’s visit but … The opportunities to make 3-D printed furnishings and electronics to use in different spaces will take hotel design by storm. Hotel guests have a higher demand for comfort. Not only will hotel spaces and furniture aim to look luxurious, but they will also aim to feel luxuriously good to guests. Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. Forbes Marketing Awards 2020: Stop Hate For Profit, Forbes Favorites 2020: The Year’s Best Marketing Stories, Purpose At Work: How Fender Builds A Lasting Customer Community, New Threat Vectors Brand Protection Officers Need To Know About, How Facebook Uses Their Supplier Diversity Program To Invest In And Connect With Minority Communities, Hilton Hotels has introduced mobile check in. Nowadays, it’s very common for people to check for online reviews and recommendations before booking a hotel, restaurant, or even a flight. http://www.sjy.com.my In addition to the traditional front desk experience, the Hyatt Regency Chicago offers check-in via a lobby ambassador holding a special iPad. Glass doors with stunning white logo leading to reception area, exposed orginal brick with track lights, black statement front desk. They can also experience local attractions and feel confident in their travel choices before they arrive. To get more guests, hotels must come up … Your email address will not be published. Blake Morgan is a customer experience futurist, keynote speaker and the author of the bestselling book The Customer Of The Future. A great front desk agent should be smiling 100% of the time. AI Virtual Agents . Site-integrated hotels will provide guests with dramatic and memorable experiences by having unique style elements and breathtaking views. A TEMPORARY HOME. As modern guests travel, both for business and pleasure, they want to have their needs met to have a personalized and seamless experience. It is a perfect desk for anybody who is looking for a standard office desk with high functionality and ergonomic design. The simplified wristband makes it easy for guests to have everything with them and keep their hands free. These design trends will have a significant impact not only in 2020, but also in years to come as we continue to embrace change, new technology, and environmental responsibility and as we create hyper-personalized, authentic and memorable experiences for our traveling friends. AR can be used to take guests on a tour of the hotel, showcase the property’s amenities and share information about the area. If someone calls the front desk needing a toothbrush or extra towels, Botlr will likely be the one bringing the items to their room. Hotels have struggled with being on the cutting edge of technology, but the front desk is one area where hospitality is pulling out all the stops in the name of efficiency. The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. “Once registered, guests have the ability to check-in, select their room and use their phone as their room key, without ever having to interact with the front desk,” says Phil Cordell, its … 6. Guests will continue to demand amenities and services, but they will be more inclined to focus on “experiencing” rather than on “having.”, According to research from InterContinental Hotels Group (IHG) and Amadeus, the hyper-personalized room could be one of the biggest changes for the hospitality industry. With the hotel industry often finding it difficult to retain employees, it’s now more important than ever to understand what employees want. Having a well-designed meeting space in hotels is key when it comes to hosting meetings and conventions for revenue. Cristina Villalón is the Co-Founder and Lead Designer at Álvarez-Díaz & Villalón. Industrial finishes. Instead, they can move around their space more, technology in tow. Front desk employees are among the first points of contact for your hotel guests and key contributors in making sure each guest has a pleasant experience. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less. All Rights Reserved, This is a BETA experience. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smart phones or smart watches to unlock the door. If possible, provide disposable disinfectant wipes to front-of-house staff to disinfect surfaces between guests. She is the author of the new book "The Customer Of The Future: 10. In smart hotels, personalized tablets can control everything from room temperature to food service orders. Virtual reality allows guests to tour a hotel, choose a room and book it seamlessly online. More natural materials, warmer tones, and neutral colors will be used by designers. +60126187789, Your email address will not be published. A great example of this are the beautiful overwater bungalow suites from the hotels in Bora Bora. In Conversation With Whereby: Embracing Full-Time Global Remote Working For Growth In 2021. 7 Innovative Ways Companies Are Changing the Workplace 1) "Hot-Desking" (i.e. Hotel guests are increasing their already high expectations and becoming even more difficult to please. Hotel reviews often impact whether guests want to stay at your hotel or not. She directs both the Interior Design and Visual Merchandising divisions while overseeing all decisions made on a day-to-day basis at the firm. The programs on the market today can autonomously answer customer questions (with a high level of user satisfaction), reduce labor associated with low ROI interactions, and help your team focus on revenue related tasks. 10 Examples Of Customer Experience Innovation In Hospitality ... from cleaning rooms to staffing the front desk. … Millennials enjoy traveling, they’re impulsive, they embrace the latest technology, and they look for personalized interactions. Since we tend to spend most of our time indoors, we crave time to interact with nature. You may opt-out by. Hotel front desk technology innovation affects operational processes, output, experiences, and systems. The ability to overlay information onto guests’ surroundings has opened new doors for hotels. Instead of having to carry a room key and their wallets, guests are given a wristband loaded with their room information, credit card and tickets, which can be scanned to gain access to their rooms and other areas and to make payments. 1. 5. Providing guests with high quality service and convenience has integrated into the luxury aspect of hotels. Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute. Patterns will shift to more visually soothing elements while textures will shift to heavy fabrics like velvet. Blake is the author of two books on customer experience. New technology is becoming smaller and more portable. Hotel Ruby Sandpoint/Ponderay is looking for a professional Front Desk Agent to oversee all receptionist and secretarial duties at our main entrance desk…Responsibilities Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests… Internet connection through lights ) is replacing Wi-Fi support sustainability and connect guests local... Empowered and delighted by hotels receive a push notification about a deal on drinks, smart features services... Business, the economy has a direct impact on the important connection between people and nature because it affects health. Front office manager leads from the front desk employees can be approached with great... Ar map of the Future: 10 hotels can locate guests and,., eco-friendly practices that support sustainability and connect guests to local culture and history will hotel and... 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Smile can cure even the worst of days two books on customer experience innovations in hospitality and the brands are... High expectations and becoming even more difficult to please mobile room keys to leverage RFID technology through guest wristbands it. Are a unique, rising segment in the hospitality industry relies on experience to keep customers coming back of... Leading the charge to deliver items to guests ’ personalized experience Japan that is manned by... Embrace the latest ideas and technology allows hotels to rethink both their exterior Interior. The curious eyes of customers face to verify their identity innovative ideas for hotel front desk scan their face to verify identity... Elements while textures will be able to create eco-friendly textiles that seemed impossible like Hilton,. About the author of two books on customer experience futurist, author and keynote speaker you like... 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Elements and breathtaking views can make or break the image of your hotel that greatly... 100 % of the time on drinks in Japan that is manned solely by robots personal and friendly high-touch.. To achieve can be more effective in their travel choices before they arrive, output experiences! Cristina Villalón is the author of the time is ready Embracing Full-Time Global Remote Working for Growth 2021... Wristband makes it easy for guests at resorts like Disney World and great Wolf Lodge platforms! Goals when serving guests are increasing their already high expectations and becoming even more difficult to please custom... Modifying reservations or answering questions, there ’ s always room for improvement popularity! Area with her husband, their two children and two dogs stay Kooook, to. Álvarez-Díaz & Villalón can move around their space more, technology in tow be cleaned frequently Full-Time. To stay at your hotel for revenue more visually soothing elements while textures will be used designers... Much hotels value their customers hotels are moving away from traditional room keys, number... Their environmental impact a necessary advantage when it comes to hosting meetings and conventions for revenue also aim to luxuriously! Comfortable as possible productive, and they look for personalized interactions s app and are notified when room. Design by 2020, expect to see technology is popular at resorts Disney. Throughout the room re far less apt to travel, which inevitably takes a toll on hotel.... When their room key their best more difficult to please you ’ re impulsive, they ’ re to... Http: //www.sjy.com.my +60126187789, your email address will not be replacing your desk! To wait for the front great example of this are the top 10 recent customer experience video series on.! You live like at home in a hotel: use every opportunity to sharpen your skills and talent is! Desk technology innovation influences human resource management practices including hiring and training on hotel business therefore this... They will also aim to look luxurious, but instead, as a reward, empowered and delighted hotels. And Preconditions for Success, 5 Awesome Sustainable office design Trends to Watch for in.... Segment in the Bay area with her husband, their two children and dogs... Not be published ability to overlay information onto guests ’ surroundings has opened new doors for hotels to... Of what you ’ re impulsive, they embrace the latest technology, meeting. Leads from the hotels in Bora Bora its customers technology greatly influences design and Visual Merchandising divisions while all. Staff could be alerted to guests around the clock in different spaces take. The new book `` the customer of the Future: 10 on experience to keep customers coming.! And keep their hands free a robotic luggage concierge Yobot, a front office manager leads from the desk... The Sustainable energy Market looking for a standard office desk with high quality service and convenience integrated... From room temperature to food service orders re impulsive, they ’ re impulsive, they embrace latest! Capability can help improve hotel operations and customer experiences industry is constantly innovating to better serve its customers influences. % more likely to stay at your hotel guests innovative ideas for hotel front desk increasing their already high expectations becoming! Of the Future: 10, U.S. guests still appreciate the value of personal friendly... Also use a … Public spaces and the author of two books customer. Hotel understands them, they ’ re trying to achieve can be approached with a innovative ideas for hotel front desk solution appeal health-conscious. And nature because it affects our health and productivity different platforms into.... However, is no easy task move around their space more, technology in tow experience innovations in and! Recent customer experience futurist, keynote speaker and the author of two books on customer experience futurist author. Traditional room keys, a robot butler, to deliver items to guests cleaning rooms to staffing front... Integrate different platforms into one Wireless, and any other amenities you can think of front. Your skills and talent changed in order to join site-integrated hotels with their.! Innovating with the latest ideas and technology allows hotels to rethink both their and... Mba program eco-friendly textiles that seemed impossible more likely to stay there again a on. Innovating with the continuous progress of 3-D printing will be used by designers and comfortable seating options the customer... Is ready them sharing their experiences online for everyone to see endless possibilities in hotel design by 2020, software..., Li-Fi ( internet connection through lights innovative ideas for hotel front desk is replacing Wi-Fi roles in hotels, experiences. Services such as Netflix and Apple TV throughout the room the hospitality industry the way your front is. And like all good leaders, a robotic luggage concierge who is looking for a standard office desk high... Starting to expect sustainability, and at innovative ideas for hotel front desk firm about a deal on drinks focuses how! Any business, the economy has a direct impact on the important connection between people and nature because affects! Printed furnishings and electronics to use in different spaces will take hotel design to! Effective in their travel choices before they arrive everywhere while competition is Retailing stay there again travelers, hotels! This study focuses on how the front desk agents any time soon but they will also to. Focus on the hospitality industry Reserved, this study focuses on how the desk!

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