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Frequently Asked Questions About eBay Money Back Guarantee. Discounted Gift Cards. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. When ever I message the seller I get “Your purchase isn't covered by eBay Money Back Guarantee, but we encourage you to work with the seller to agree on a solution.” Ebay is more than welcome to refund the buyer with their money if they wish. Your requests and cases. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. ebay Helps You. Many sell one year subscriptions cheap, but cut your service off in weeks and steal your payment. I just stupidly paid for an item on eBay through PayPal before even doing my research on the item (idiotic move) and after I had done so, the item seemed fake. The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. How does eBay Money Back Guarantee benefit me? Then reach out to the seller by opening up a return and requesting a refund. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. According to eBay, the protection aims to help when payment isn’t given and to make sure no negative feedback is given when an eBay Money Back Guarantee request is resolved in the seller’s favour. This is … Instead of money back guarantee offer a "110% of your money back" guarantee in the form of store credit. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Some types of items are excluded: vehicles, real estate, websites and businesses for … Resolving selling problems. If you receive a damaged, faulty, or not-as-described item, you can return it for a refund. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page. Note: Seller states no refunds in description. How eBay Money Back Guarantee works. Here is what it says on eBay Money Back Guarantee page: Not covered. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. While the eBay Money Back Guarantee does not cover returns for items that are as described, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase. You can go to Paypal and see if you can open an item not received complaint there. Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. Sellers Find Fault with eBay Money Back Guarantee: by: Marie : Sun Sep 14 13:23:07 2014: Claims can be very tricky. Yes. Buyers are not protected, you take a risk buying anything on ebay. Follow these steps to receive your refund. Add a non-refundable handling charge for returns. The important part it to check on how the claim was closed. eBay Money Back Guarantee is designed to inspire buyer confidence and streamline the resolution process when there are issues with a transaction. Seller made it seem like it was real from the description (does not state replica or authentic but lists authentic MSRP of product). In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. We have been given the run around by ebay for over a month, pholippines call centre, everyone gives a different story...its a complete joke. You can find all the details on the eBay Money Back Guarantee policy page. Though some have speculated that, a "no returns" policy does not seem to be the reason some buyers are not required to return items upon winning an eBay SNAD claim. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. You are correct. If you don't receive an item you buy, or you receive something that doesn't quite match the listing description you relied on when buying, eBay will offer a solution. Will not fit is exactly as said.. Some products even come with a lifetime guarantee. Some of them are 30 days, others 60 or 90. The Money Back Guarantee does work for those that escalate the complaint. I bought something on eBay it’s past the far past the expected arrival time I’ve tried to contact seller multiple times but no response. … Read 6300 More Complaints We want Ebay to put back ***** in our account that the refunded. Resolving buying problems. Use a third party to process returns and make the customers jump through hoops so you can play dumb and not be the bad guy. Some offer you double or triple […] Follow these steps to get your refund. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. Money back guarantee is a total scam. Like most programs on eBay the money back guarantee is BS. It also encourages buyers to buy with the assured satisfaction and quick response they expect from a … Because buyers are often purchasing items from private sellers, eBay offers a money back guarantee! It isn't new. Most eBay sales go smoothly, but if there's a problem with a purchase, eBay Money Back Guarantee assists buyers to receive the item they ordered or get their money back. So I want to open a case but which reason should I choose : Doesn't work or defective or Doesn't match description or photos ? In addition, the seller gets a Defect. Ebay’s main protection for buyers is its Money Back Guarantee service. What to do when you don't receive your item or it's not as described. In 2018, eBay … The buyer returns the item and the seller refunds the entire original payment. Cancelling a transaction. They have done this for years. We’ve got your back. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! Surely that doesn't mean if an item is eligible for a refund then the seller has to return the money and the buyer keeps the item. You'll get your money back. One of the biggest gimmicks for products these days is Money Back Guarantees. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. You'll get your money back. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Note : Some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Report a problem with a buyer. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. (the rest of the page is too long to post here ) Money Back Guarantee. ... Not suitable does not mean it will not work when fitted, but that the person fitting it thinks it might not perform to the standard a better item would do. I feel I’ve been defrauded of £1,600, and that eBay is unwilling to rectify it. Most purchases on eBay are covered by eBay Money Back Guarantee. As anyone who’s paid eBay’s 10% listing fees can attest, that market share allows the company to make an absurd amount of money. While the vehicle purchase protection program sounds similar in scope to eBay’s Money Back Guarantee, there is one major difference. eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. Your seller lied to you, you should never have closed the complaint, you should have escalated it. Any product that has a hint that it might not work, always backs it up with a guarantee. What to do when a buyer doesn't pay. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Shop with confidence knowing that eBay offers a Money Back Guarantee. For example ebay has hundreds of illegal IPTV sellers with listings. Ebay wont cover these crooks with MBG, but if you report their listings ebay wont remove them. eBay Guarantee * when a Buyer may files a valid, true and correct 'Item Not Received' or 'Item not as described' claims, eBay will work with the buyer and the seller to ensure that the buyer either receives the product or a replacement from the seller. Can I still get a refund? However, other scenarios are at the discretion of the individual seller. Not Resolved? Buyers can use eBay Money Back Guarantee when: They don't receive an item; They receive an item that does not significantly match the listing Ebay does refund buyers if they paid only a few bucks for the item. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or vouchers are not covered. If after 4 days of raising the claim, the seller does not reach out to you or helps you reach a closure, eBay will step in and help you with the solution after the eligibility checks for the claim as per the terms and conditions of eBay Guarantee* Program and other eBay … If the seller does not do this, eBay refunds the buyer and goes after the seller for their money. Damaged, faulty, or not-as-described item, you should never have closed complaint! Purchasing items from private sellers, eBay offers a Money Back Guarantee logo that were paid eBay... 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